Refund & Return Policy

Welcome to Joshify Emporium. Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with easy returns, replacements, and refunds.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order.

To qualify for a return:

The item must be unused, undamaged, and in its original condition.
The item must be returned in its original packaging with all tags intact.
A valid proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

Customized or personalized products
Gift cards
Perishable goods (if applicable)
Opened personal care or hygiene products

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share the following details:

Photos or videos of the product
Your order number
A brief description of the issue

After verification, we will provide either a replacement or a full refund at no additional cost.

4. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be credited to your original payment method within 5–10 business days.

5. Shipping Costs

Return shipping charges must be paid by the customer.
Shipping charges paid during checkout are non-refundable.
If the product received is damaged or incorrect, return shipping will be covered by us.

6. Late or Missing Refunds

If your refund has not been received yet, please follow these steps:

Check your bank account again.
Contact your bank or payment provider.
Allow some processing time before the refund is officially posted.

If you still have not received your refund, please contact our support team.

7. Exchange Policy

Exchanges are only applicable for products that are defective, damaged, or incorrectly delivered. Requests for exchange must be submitted within 7 days of delivery.